Terms and Conditions of Use

Welcome to the Oovoom platform, which you can access either through the website http://www.oovoom.com or https://www.oovoom.com or the Oovoom mobile application (hereinafter the "Platform").

By accessing this Platform, you unreservedly agree to be bound by all of these general terms and conditions of use (hereinafter the "Terms") which you confirm having read in their entirety.

The Platform is operated by the company 30 Mille – Oovoom, registered with the Paris Trade and Companies Register under number 889 500 021, whose registered office is located at 59, boulevard Exelmans 75016 Paris (hereinafter "Oovoom").

Contact:

Address

59, boulevard Exelmans 75016 Paris

Phone

+33 (0)1 80 82 44 44

contact@30mille.com

GDPR

rgpd@oovoom.fr

Article 1 - Purpose

These Terms are intended to define the conditions of use and the terms of provision of a connection service (hereinafter the "Services") between motorists (hereinafter the "Individuals") looking for maintenance, servicing, repair, technical inspection and storage services for motor vehicles (hereinafter the "Services") with professional mechanics (hereinafter the "Garages").

These Terms may be supplemented by specific terms of use for certain services offered on the Platform, which prevail over the Terms in case of contradiction.

Oovoom reserves the right, at any time and without notice, to improve, modify, alter, suspend or permanently discontinue all or part of the Platform and to restrict or prohibit access to it.

⚠️ Important : In addition, Oovoom reserves the right to modify or update these Terms without notice. All modifications take effect immediately upon publication. The Individual must regularly consult the latest version of the Terms displayed at the following address "http://oovoom.com/conditions-generales-dutilisation/" and is deemed to accept them each time they connect to the Platform.

Article 2 - Access to services

The Services offered on the Platform are intended for any natural person with full legal capacity to commit under the Terms.

Article 3 - Plans offered

There are different plans depending on the number of vehicles owned by Individuals:

Individuals with one to three vehicles
Individuals with at least four vehicles

Article 4 - Registration on the platform

Login credentials and confidentiality

Individuals accept these Terms by checking a box designated for this purpose in the registration form.

Full use of the Services requires Individuals to register on the Platform, according to the procedure described below.

The Individual must complete a form and provide all the information required to validate their registration. In case of incomplete registration, it will not be validated. They guarantee that the information provided is complete, accurate and free of defects, and undertake to update it without delay in case of changes.

Oovoom reserves the right, at its sole discretion, to refuse the registration of an Individual on the Platform, for any reason or without any reason, without prior notice or notification and without its liability being challenged in this regard.

Login credentials, confidentiality and Individual Personal Space

Once registration is validated, the Individual will be assigned an identifier and will choose a password (hereinafter the "Credentials"). The Credentials allow them to connect to an account personally dedicated to them on the Platform, giving them access to their personal space (hereinafter the "Individual Personal Space") which will allow them to update the information provided during registration and manage the use of Services in general.

The Individual undertakes to keep their Credentials secret and remains solely responsible for their use. Any access to the Platform through the use of the Credentials is deemed to have been made by the Individual in question. They are responsible for any consequences resulting from the loss or theft of their Credentials and undertake in this case to modify them as soon as possible.

Individuals undertake to personally use the Services and are fully responsible in case of use of the Services by a third party in their name or on their behalf.

The Individual Personal Space is kept on the Platform for the duration of the Individual's registration.

Article 5 - Description of services offered

The Platform provides Individuals with the following Services:

Search and comparison of garages

Individuals have access to the garage database on the Platform. They can search and compare different garages after providing all the information necessary for the Garage to perform the Service, including:

Identify their vehicle by its brand, model, engine and year of production or by its registration number. In the latter case, it is the Individual's responsibility to verify the accuracy of the automatically displayed information concerning the characteristics of their vehicle;
Indicate the geographical area of interest;
Select the service(s) to be performed on their vehicle.

Sorting : The different garages will be sorted in ascending order starting with the Garages marked as favorites by the Individual, then the most relevant according to different criteria such as: vehicle type, type of service sought, and geographical area. These criteria are not exhaustively listed and are subject to change.

Pre-estimation of the cost of the Garage Service

Individuals can benefit from a pre-estimation of the cost of the Service that the Garage will perform.

⚠️ Warning

Individuals expressly recognize and accept that the purpose of this pre-estimation is to give them a first evaluation of the possible cost of the Services, and that this evaluation has only an indicative value.

The final cost of the Services is determined exclusively by mutual agreement between the Garage and the Individual, which is materialized by the Garage sending a final quote for irrevocable acceptance by the Individual through the Platform.

Oovoom's liability cannot be engaged in this regard as specified in Article 9.

Online appointment booking with a Garage

The Individual can directly book an appointment with the Garage of their choice among those listed on the Platform. Among the dates and time slots during which said Garage is displayed as being available, the Individual selects the date and slot that suits them (hereinafter the "Slot").

Once the Individual has validated their appointment request, they receive confirmation in their Individual Personal Space.

When the Individual validates an appointment, it is considered confirmed except in case of force majeure.

Modification, cancellation or non-attendance of the Individual at an appointment

The Individual can modify the Slot of their appointment through their Individual Personal Space.

The Individual expressly recognizes and accepts that in case of repeated appointment cancellations or in case of non-attendance at an appointment, the Garage has the freedom not to honor the requested Service.

Non-attendance at an appointment is understood as an appointment not honored by the Individual up to two hours after the scheduled time on the day of the appointment, without having informed the Garage or Oovoom in advance.

In order to prevent any malicious use, Oovoom reserves the right to cancel a reservation made by an Individual, in particular, but not limited to, in the case where the coordinates indicated by them are false or if they make several appointments without showing up at the Garage(s).

Oovoom's liability cannot be engaged in any of the cases mentioned above, as specified in Article 9.

Performance of Services and payment

Once the appointment is confirmed, the Individual and the Garage jointly agree on all the terms of performance of the Services to be performed by the Garage as well as the payment terms of the price of said Services.

Individuals expressly and unequivocally recognize that they contract directly with the Garages without the participation or intervention of Oovoom.

Evaluation of Garages by Individuals

Only Individuals who have confirmed the online reservation and honored the appointment are authorized to evaluate the Garages that provided them with a Service. For this purpose, Individuals can give Garages a rating ranging from 1 to 5 and write a comment about the Service on the Platform.

Transfer

Oovoom reserves the right to add or remove at any time and without notice, temporarily or permanently, all or part of the Services offered on the Platform, without any claim or recourse being able to intervene in this regard.

Article 6 - Obligations of individuals and prohibited behavior

Obligations of Individuals

Individuals fully undertake to comply with the obligations contained in these Terms, and in particular all the obligations listed in this Article.

Individuals undertake to use the Services in compliance with applicable laws and regulations and without infringing on the rights and security of third parties or public order.
Individuals recognize and accept the constraints they may face when using the Platform and Services. They are aware of the technical constraints for which they bear full responsibility, in particular those related to the internet connection on which the quality of Services will depend.
Individuals undertake to personally use the Services without granting, transferring or assigning the rights and obligations arising therefrom to a third party.
Individuals guarantee the accuracy and truthfulness of the information they provide during registration, as well as when booking appointments with Garages. They undertake in particular to ensure that the information concerning them and that relating to their vehicle is complete and up to date. Otherwise, they must correct it.
Individuals are solely responsible for the information communicated to the Garages as well as for the relationships and exchanges that will be created between them in the context of the requested Services. They undertake to maintain respectful and courteous exchanges.
Individuals recognize and accept that they are solely responsible for the conservation and backup of the information contained in their Individual Personal Space and undertake to take the necessary measures for their conservation and backup. Oovoom's liability cannot be engaged in this regard, particularly in case of loss of this information.
Individuals undertake to respect the Slot chosen for the appointment and to appear at the agreed place, day and time. In addition, they undertake not to cancel without valid reason, or repeatedly, appointments set and confirmed with Garages.
Individuals undertake to actively cooperate with Oovoom and with Garages, in particular by providing them with all the information necessary for the proper execution of the Services and requested Services.
Individuals undertake to pay the price of Services provided by Garages, according to the terms agreed with them.

Prohibited behavior

Any violation of the Terms as well as the adoption of behavior prohibited by this Article, are sanctioned by Article 8.

It is strictly forbidden to use the Services for purposes that differ from their purpose.
It is strictly forbidden to send, use, copy, display or allow a display that is defamatory or obscene or that is abusive, threatening, illegal, indecent or in violation of anyone's privacy.
It is strictly forbidden to send unsolicited promotional or advertising material, spam or similar material or a bulky message that could interfere with the operation of the Platform or with the enjoyment of the Platform.
It is strictly forbidden to use the Platform for the promotion of a third-party site, as well as to use any maneuver aimed at promoting the dissemination of information or links directing to a third-party site.
It is strictly forbidden to slow down, harm, interrupt or prevent the proper execution of Services. Thus, any intrusion and hacking attempt of Oovoom's systems are strictly prohibited.
It is strictly forbidden to use the Platform, or to publish or disseminate content (i) contrary to applicable laws and regulations, public order and morality, (ii) infringing on the interest or security of third parties, (iii) fraudulent, false or misleading, or (iv) racist and defamatory.

Article 7 - Guarantee of individuals

Individuals bear the burden of all complaints, claims, actions and/or demands that Oovoom may suffer due to the violation by an Individual of any of their obligations or guarantees under these Terms.

They undertake to fully compensate Oovoom for any damage it may suffer and in which case, to pay all fees and/or charges it may have to bear.

Article 8 - Consequences resulting from breaches

In case of breach in the execution of any of the provisions present in the Terms or violation of applicable laws and regulations, Oovoom sends a formal notice addressed by registered letter with acknowledgment of receipt to the Individual, expressing our intention to rely on the provisions of this Article. Once the fifteen-day period has elapsed after receipt by the Individual of this formal notice that has remained without effect, Oovoom reserves the right to adopt any measure that we deem appropriate.

Thus, Oovoom will have the discretion to suspend, restrict or delete access to the Platform, or any content published on the Platform, without any compensation being able to be claimed, and without any formality, procedure or judicial intervention being required, at any time.

Furthermore, Oovoom reserves the right to notify the relevant authority and to take legal action if we deem it necessary.

Article 9 - Disclaimer of liability

Acting as a connecting platform between Individuals and Garages, Oovoom provides them with technical tools allowing them to get in contact to set an appointment and receive for the former, and provide for the latter, Services.

Relationship with Garages

Oovoom acts in its own name and does not intervene in any way in the name or on behalf of any of the Individuals or Garages. The latter contract directly and strictly between themselves, without the intervention or participation of Oovoom. In no case will Oovoom incur liability or be required to bear any obligation under their contract.

Indeed, Oovoom cannot in any case be held responsible in particular (i) for the poor execution or non-execution of the Service by the Garage, (ii) for the information provided by the Garage and displayed on the Platform, (iii) for the modification or cancellation by the Garage of the scheduled appointment and the consequences that this may entail, (iv) for the modification of the Garage's rates compared to those displayed on the Platform, or (v) for any direct, indirect, incidental, special, punitive or consequential damage, whatever it may be, resulting therefrom.

The Garage is solely responsible in the situations mentioned above, as well as in all situations that bind it with the Individual. Oovoom will in no case be responsible for any act, omission, or any violation or negligence of the Garage, or any damage resulting therefrom.

Platform content and internet network operation

The Individual recognizes and accepts to use the Platform under their own responsibility and waives engaging Oovoom's liability.

Although Oovoom takes reasonable measures to ensure the accuracy and reliability of data and other information displayed on the Platform, in particular those relating to Garages, we do not guarantee anything in this regard.

In no case will Oovoom, its officers, directors, employees or agents, be liable for any direct, indirect, incidental, special, punitive or consequential damage, whatever it may be, resulting (i) from errors, faults or inaccuracies in the Platform content, (ii) from bodily injury or property damage, of any nature, resulting from your access and use of our Platform, (iii) from any unauthorized use of our secure servers and access to all personal and/or financial information stored there, (iv) from any interruption of our servers, (v) from any bug, virus or other, that could be transmitted to or via our service by a third party, or (vi) from any damage of any nature resulting from any fact, related to the use of Services.

Oovoom declines all liability in case of temporary or permanent interruption of the Platform, or difficulties or inability to access it, in particular for reasons related to internet network disruptions. In addition, Oovoom's liability cannot be engaged in case of loss of information contained in the Individual Personal Space.

The Platform may include hypertext links that redirect to websites operated by third parties. Oovoom is not responsible for the content of these linked third-party websites and therefore assumes no responsibility for the information and services contained therein and that may be linked to our Platform by means of a hyperlink.

Article 10 - Agreement on evidence

Individuals expressly recognize and accept that:

The Credentials allow to validly identify the author of a document and establish the authenticity of said document,
The information entered by Individuals binds them upon validation,
Any electronic document containing an Individual's Credentials has the same legal value as a document signed by them,
The operations performed as well as the mentions recorded on the Platform attest to the reality of the operations accomplished within the framework of the Services offered and constitute the main mode of proof admitted.

Article 11 - Intellectual property rights

The design and content of the Platform, as well as the texts, databases, layout, scripts, hyperlinks, graphics, visuals, interactive functions, software, drawings, images, logos, videos, sound elements, codes, and trademarks, service marks, corporate names, trade names, signs and other intellectual and industrial property rights (hereinafter the "Intellectual Property Rights") contained therein are the exclusive, full and complete property of Oovoom and are protected by Intellectual Property Rights and the rights of database producers in force.

All other intellectual property rights, including, but not limited to, trademarks, trade names, corporate names, logos, products and images published by Garages on the Platform are the property of their respective owners. Their mention on the Platform does not create any right or authorization for their reproduction or use without the express, written and prior authorization of their owners.

The use of the Platform and Services does not imply authorization or assignment of a right to exploit any content appearing on the Platform. Any reproduction, dissemination, adaptation, translation or total or partial representation of all or part of this Platform on any medium is prohibited, except with the express, written and prior authorization of Oovoom in its capacity as author and holder of all Intellectual Property Rights. Oovoom reserves the right to initiate legal proceedings and claim compensation for the entire damage against any person who would violate this prohibition.

Article 12 - Protection of personal data

In accordance with applicable laws and regulations regarding the protection of personal data, Oovoom collects certain information or personal data enabling the processing of the customer file and the execution of the contract. Oovoom guarantees in particular compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and law no. 78-17 "Data Processing and Freedoms" of January 6, 1978.

Data collected

Oovoom does not collect any sensitive data within the meaning of Article 9 of the GDPR.

During registration, the Individual is informed of the data that is essential for Oovoom to perform the processing and is indicated by an asterisk.

The categories of data that may be collected include in particular:

Identification data: last name, first name, civility, postal address, email address, telephone number, customer identifier, corporate name, R.C.S., etc.
Payment data: bank account details (IBAN, BIC), credit card number (CVV is never kept), billing address.
Contractual and transactional data: information related to payment operations, subscriptions, services subscribed, amounts, frequency, transaction history, payment incidents.
Data relating to vehicles and drivers (if applicable): vehicle model and brand, registration number, driver's license number, insurance contract and accident reports, ANTAI infractions, driver schedules, etc.
Geolocation data: this data is collected in particular when the customer searches for the garage closest to their current position and when they request it;
Navigation data: timestamp, cookies and trackers (see cookies).
Data from interactions between Oovoom and Users, customers or not: Messages sent via forms, exchanges with support, customer feedback, comments, reviews, participation in games or promotions.

Use of collected data

The processing of said data is essential for Oovoom to execute the contract and in particular to allow Individuals (i) to access and use the Platform, (ii) to access their Company Personal Space and (iii) to book appointments with a Garage. In addition, this data allows to improve and develop the Platform, which constitutes a legitimate interest.

Individuals authorize Oovoom to provide certain information

to Oovoom Garages in the context of the execution of these Terms, namely in particular the connection of Individuals with Oovoom Garages, and
to its technical service providers in order to benefit from certain functions of the Platform (forum, reviews, comments, etc.).

Oovoom undertakes not to transmit the personal data entrusted to it to third-party companies for commercial solicitation purposes.

Below is a table specifying the legal basis for data collection according to purposes:

Purpose	Legal basis (art. 6 GDPR)
Provision of services related to the account or use of the Oovoom platform	Execution of the contract
Customer relationship and support management	Execution of the contract or legitimate interest
Invoicing, payment, accounting	Legal obligation
Platform and services improvement	Legitimate interest
Sending commercial communications (if prior consent)	Consent
Response to requests via contact form	Legitimate interest or consent depending on context
Recruitment	Consent or pre-contractual measures
Internal statistics (anonymized data)	Legitimate interest

Retention period of collected data

Personal data collected is kept for the duration necessary to perform the Services and in accordance with legal and regulatory obligations.

Thus, the retention period depends on the purpose of the processing:

Contractual data: for the entire duration of the contractual relationship, then archived for 5 or 10 years depending on legal obligations.
Navigation data (cookies, logs): kept for up to 12 months.
Commercial prospecting: 3 years from the last active contact.
Applications: 2 years after the last contact with the candidate.

Rights of Individuals

The Individual benefits from a right of access, rectification, deletion and opposition to the use of their personal data that they can exercise by sending a request accompanied by a copy of their identity card to the following email address: rgpd@oovoom.fr or by paper format to the address indicated in the Preamble.

If despite the efforts made by Oovoom to preserve the confidentiality of your personal data, you consider that your rights are not respected, we remind you that you have the possibility to contact your national supervisory authority for data processing (in France: https://www.cnil.fr/fr/plaintes).

Processing of publications by Individuals

Oovoom reserves the right to delete or modify content published by Individuals on the Platform, without notice, in particular ratings and comments addressed to Garages. The Individual recognizes and accepts that we are not obliged to save published content or provide a copy, and we do not in any way guarantee the confidentiality of said content.

All content published by the Individual on the Platform, whatever its nature, remains under the entire responsibility of the Individual.

The Individual undertakes to grant free of charge and exclusively and irrevocably, the right to Oovoom to use said content without space-time restrictions, to publicly disseminate them on the Platform or on any other online and offline medium, to keep them in databases, to reproduce them and make them available to the public, to translate them into other languages, and to exploit them for marketing purposes. The Individual definitively waives any claim relating to the content granted by them.

The Individual recognizes and guarantees that all content published on the Platform is free of rights that would restrict its use by Oovoom.

Data recipients

Personal data collected is intended for Oovoom and will not be subject to any transfer or exchange to third parties, except for the data exchange necessary for the execution of the contract. In this regard, Individuals recognize and accept that their personal data, if applicable, be transmitted to Oovoom Garages.

In this regard, Oovoom requests from each of its contractual partners confirmation of compliance with the applicable regulations on the protection of personal data. Oovoom Garages undertake to respect the provisions of these Terms and the personal data protection policy available on the Oovoom website.

Moreover, only authorized personnel of the group and Oovoom's service providers may have access to the personal data collected and be required to process it, without prejudice to their possible transmission to bodies responsible for a control or inspection mission in accordance with the legislation and/or regulations in force or for the purposes of responding to a judicial or administrative decision.

Subject to their complete anonymization, Oovoom is entitled, in compliance with legal and regulatory provisions in force, to use the personal data of Individuals, in particular for statistical, measurement, transfer and/or exchange purposes to third parties.

Transfers outside the European Union

Personal data collected by Oovoom is hosted in the European Union.

In the case where it would use affiliates or service providers located outside the European Union, Oovoom undertakes to verify that appropriate measures have been put in place so that the personal data of Individuals benefit from an adequate level of protection.

Data security

Oovoom collects and processes personal data of Individuals, in compliance with the regulations in force.

In addition, Oovoom implements appropriate technical and organizational measures to ensure the security, integrity, confidentiality and availability of personal data (access control, encryption, etc.).

That being said, Oovoom draws users' attention to the fact that no transmission or storage technology is completely infallible.

Also, in case of proven violation of personal data of Individuals, likely to generate a high risk for the rights and freedoms of the latter, Oovoom will inform the competent supervisory authority of this violation under the conditions provided for by the regulations in force, provided that this violation concerned Oovoom directly.

Warning

The Individual expressly recognizes and accepts that, as soon as they provide personal information on the internet, this information can be collected and used by third parties.

Collection and use of non-personal information

Like many commercial organizations, we monitor the use of this Platform by collecting global information. We may automatically collect non-personal information about you, such as the type of internet browser you use, the pages you visit or the website that directed you to our Platform. This information does not allow us to identify you and is used only to help us provide an effective service on this Platform.

Use of Cookies

Oovoom receives and records information from your browser when you use the Platform and uses "Cookies" to collect this information. "Cookies" are small removable data files, containing no personal information, that are stored by your internet browser. They allow you to carry information on our Platform without having to enter it again. They allow us to analyze web traffic and improve our online services. They cannot be used to identify you. You can configure your web browser to inform you of "Cookies" placement requests or to completely refuse "Cookies". You can also delete files that contain cookies.

In case of refusal of "Cookies", Oovoom does not guarantee the optimal functioning of the Platform.

The Individual recognizes and accepts that Oovoom reserves the possibility of installing a "Cookie" in their computer or mobile phone in order to record any information relating to navigation on the Platform.

If you do not want a "Cookie" to be installed in your computer or mobile phone, here is the procedure to follow depending on the internet browser:

For Internet Explorer, follow the procedure described in the following link "https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies",
For Firefox, follow the procedure described in the following link "https://support.mozilla.org/fr/kb/protection-renforcee-contre-pistage-firefox-ordinateur?redirectslug=Activer+et+d%C3%A9sactiver+les+cookies&redirectlocale=fr",
For Google Chrome, follow the procedure described in the following link "https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en",
For Safari, follow the procedure described in the following link "https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac"

Article 13 - Duration of services and cancellation

The contract is a monthly contract renewable by tacit renewal.

Individuals can thus unsubscribe from the Services by sending a request for this purpose by registered letter with acknowledgment of receipt to the address appearing in the Preamble, respecting a notice period of fifteen days from receipt by Oovoom of said letter.

Article 14 - Other clauses

In the event that any of the provisions contained in these Terms would be declared wholly or partially null and void by virtue of a law, regulation or judicial decision, this cancellation or invalidity will not affect the other provisions of the Terms, the terms of which will remain fully in force and retain their full effect. Oovoom may in this case proceed with the drafting of a new provision while respecting the positive law applicable to the Terms.

Article 15 - Applicable law, mediation and competent courts

📜 These Terms are governed by French law.

Individuals have the right to refer free of charge to a consumer mediator for the purposes of an amicable resolution of a dispute arising from the interpretation or execution of these Terms, according to the conditions set out in articles L.611-1 and following and R.612-1 and following of the Consumer Code. They can thus contact the following consumer mediator:

Organization : Medicys Mediation and Cyber-Services Center

Website : https://medicys-consommation.fr/

⚖️ Any dispute or litigation that would arise within the framework of these Terms and in particular within the framework of their interpretation or execution and that would not be resolved amicably within a period of thirty days following its occurrence, will be submitted to the competent courts within the jurisdiction of the Paris Courts.